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Delivery

Some of what you see on our website is made by hand or hand finished therefore the time it takes between when the order is made and when you receive your item can vary between products. We endeavour to dispatch all orders within 1 – 4 working days. Your item will be sent by the following methods.

Shipping within the U.K.

Orders placed before 1pm will usually leave ROVE the same day, however in the case that your order is made-to-order or hand finished please allow 2 full working days before dispatch.

Our Free Standard Delivery is a Royal Mail 1st class signed for service, or standard 1st class for orders under £60. Please allow 1-2 working days from when you receive your “shipped” email for your order to arrive.

Our Express service of £7.95 (not available on Friday-Sunday) is a Royal Mail special delivery service which is guaranteed next day, orders placed before 1pm will usually ship the same day, orders placed after 1pm will ship the following working day. (postcode restrictions apply, please see below)

All orders placed after 1pm on Thursday will ship on Monday and arrive on the next working day, which is Tuesday.

UK Shipping to the Isle of Wight, Isle of Man, Scottish Highlands, Scottish Islands, Channel Islands and Northern Ireland.

Some postcode restrictions apply to our Courier & Royal Mail services, if you are in the Scottish Highlands, Northern Ireland, Isle of Wight or Isle of Man please contact us if you require a next day or timed service as these are not offered at checkout and we can offer a quote using Royal Mail special delivery.

European Shipping

Our European Delivery Service is a discounted flat rate of £6.50, we use a tracked and signed for service using either DPD ( 2 - 3 days ) or Royal Mail ( 4 - 6 days ).

Our DPD courier service offers a range of delivery options once shipped, and provides a 2 hour timed delivery slot by text message and e-mail for your convenience, and you will have the option to change the delivery date, leave with a neighbour, or in a safe place if preferred once the order has shipped. Please note, if 'leave in a safe place' is selected for delivery we can accept no responsibility for missing or lost items.

When your order has been dispatched you will receive an email with the tracking code.

USA, Canada, Australia & Rest of the World Shipping

Our "Rest of World" Delivery Service is a discounted flat rate of £12.50, we use a tracked and signed for service using either DPD ( 4 - 5 days ) or Royal Mail ( 4 - 8 days ).

Our DPD courier service offers a range of delivery options once shipped, and provides a 2 hour timed delivery slot by text message and e-mail for your convenience, and you will have the option to change the delivery date, leave with a neighbour, or in a safe place if preferred once the order has shipped. Please note, if 'leave in a safe place' is selected for delivery we can accept no responsibility for missing or lost items.

When your order has been dispatched you will receive an email with the tracking code.

ROVE is not responsible for any packages held by international customs agencies and it is not the responsibility of ROVE to make the customer aware of these agencies and their actions. Your package may arrive at your local post office or delivery centre and be held until pickup and payment is taken care of. If you neglect to pick up your package and it is returned to us, we will not refund the charge for original shipping.

If you do have a query on the international shipping rates or anything else, please contact us before you order and we can provide a more accurate quote based on the items you plan to order. 

Missing Parcels

Missing parcels, delivery disputes or problems with delivery need to be brought to our attention within 7 days of the shipping date, after this date we can accept no responsibility for missing or lost items. 

Returns

Please visit our Returns & Exchanges page for more information

Environmental Effect

All our orders are gift wrapped, however we use only biodegradable, recyclable or recycled packaging, and work with only responsible delivery providers. Our courier is carbon neutral, and we also use Royal Mail where part of the delivery process is often done on foot.

 

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