Do you have a bricks and mortar shop? 

Yes, we have a shop front to our studio which is where we also make most of what you see on our website. Find us at Unit 5, Rear of 42-60 Ethelbert Road, Margate CT9 1SB. Mon-Fri 10am-4pm.

How do you wash your products?

If you wish to freshen up your 100% lambs wool knitwear then please hand wash at 20 degrees using a gentle wool detergent. Rinse in a bowl of clean water and lay flat on a towel to dry. Fore more details see our Clothing Care page

What are my options to gift an item? 

We gift wrap all your orders in pale yellow tissue paper with a branded "Made in Britain" sticker. If you would like to include a gift message then you can write this in the notes at checkout and we will write it on the back of a postcard. We will also send your order directly to the recipient. Perfect for hassle free gift giving!

Can I return my order? 

Yes, here at ROVE we want you to be completely satisfied with your purchase, and we believe the products we make are an investment so we want you to be able to wear your new item/s with ease and confidence. We accept returns for exchange or a refund within 14 days of the original purchase date. Please see our Returns & Exchanges page for more details.

Do you ship internationally? 

Yes, we ship our knitwear to the whole world! The majority of our products are classed as a small parcel, and our rate for sending this is £10.50 to EU countries and £12.50 to the rest of world. For more details see our shipping page.

Can you make custom bespoke items? 

Yes we can, but there are limits to what we can achieve with our in-house machinery. Our jumpers and scarves are made-to-order so these can be knitted in bespoke colour ways and in some cases we can alter the lengths. Please email rose@roveknitwear.com if you are interested in a custom item.

How quickly will I receive my order?

We take 1-5 days to dispatch your order, and standard UK deliveries are sent using Royal Mail 48 Tracked which takes 2-4 business days. 24 Tracked can also be selected at the checkout so you could receive your order as quickly as the following day, or up to 7 business days later. If you are in urgent need of your item please contact us as we are always willing to fast track your order for no extra cost. For more details see our shipping page.

Where are your products made?

We proudly make all our products in Great Britain. We have four different locations around the country where our items are made; Primarily in our micro factory in Margate, also Derbyshire, Manchester and The Scottish Borders. For more details see our Factories & Mills page. 

Where is your wool from?

We source our wool from a range of spinning mills, 90% of our accessories are made using pure lambswool spun in Huddersfield, Yorkshire. Our jumpers and cardigans are made in a slightly chunkier wool which is spun in Aberdeenshire and Shetland, Scotland. Fore more details see our Factories & Mills page. 

If you have any unanswered questions please contact us at studio@roveknitwear.com and we'll be more than happy to help.