Refund policy

Returns, Refunds & Exchanges (UK)

Here at ROVE we want you to be completely satisfied with your purchase, and we believe the products we make are an investment so we want you to be able to wear your new item/s with ease and confidence. If you decide that the product you purchased doesn’t fit you, or you simply need to return it, you can do so.

You have 14 days from the date of delivery to notify us that you wish to return your order. If 14 days have gone by since your delivery confirmation, unfortunately we can’t offer you a refund or exchange.

Items must be returned unworn, unwashed, and in their original condition. 

Returning items purchased online - using our online returns service

Return via Royal Mail using your local Post Office of parcel collect:

1. Visit Royal Mail Returns with your order number and email address.
2. Choose whether you will take your parcel to your local locker for return by InPost or to your local Post Office for return by Royal Mail. For many customers there is also the option to use Royal Mail Parcel Collect.
3. You will then be sent a returns confirmation email containing a QR code.
   
4. Include your name and order number in the parcel (very important!)
   
5. Take your repackaged items to your local InPost locker or Post Office, or await collection, and have the QR code on your mobile phone ready for scanning. All items from the same order should be returned in one parcel.

A return shipping fee of £3.50 will be deducted from your refund to cover the cost of the returns label. This also applies to exchanges.

Refunds will be processed to your original payment method within 10 days of receiving the returned goods.

(Click here for our non-UK refund policy)

Our address: ROVE Knitwear, Unit 5, Rear of, 42-60 Ethelbert Road, Margate CT9 1SB.