Returns, Refunds & Exchanges (UK)

Here at ROVE we want you to be completely satisfied with your purchase, and we believe the products we make are an investment so we want you to be able to wear your new item/s with ease and confidence. If you decide that the product you purchased doesn’t fit you, or you simply need to return it, you can do so.

You have 14 days from the date of delivery to notify us that you wish to return your order. If 14 days have gone by since your delivery confirmation, unfortunately we can’t offer you a refund or exchange.

Items must be returned unworn, unwashed, and in their original condition. 

To start a return:

1. Please email studio@roveknitwear.com with your order number and details of the item(s) you wish to return.
2. We will then provide a Royal Mail returns label for you to print at home (a printer is required).
3. Include your name and order number in the parcel.
4. Returns should be sent via your local Post Office so that you receive a proof of postage.

A return shipping fee of £4.50 will be deducted from your refund to cover the cost of the returns label. This also applies to exchanges.

Refunds will be processed to your original payment method within 10 days of receiving the returned goods.

(Click here for our non-UK refund policy)

Our address: ROVE Knitwear, Unit 5, Rear of, 42-60 Ethelbert Road, Margate CT9 1SB.